Evaluation
Evals your stakeholders will actually read
Nobody outside the engineering team cares about a benchmark score. They care whether the work coming out of the system is usable without rework.
7 min read
Measure in the unit of the business
Replace abstract accuracy with something operational: percentage of drafts accepted without edit, minutes saved per case, escalations per hundred runs.
Sample from production, always
Golden sets rot. A weekly random sample of real traffic, reviewed by the same people who use the tool, is the only eval that keeps tracking reality.
- Weekly stratified sample of live runs
- Reviewers are end users, not engineers
- One number on the dashboard, trend over time
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